Microsoft Small Business Specialists offer technology advice, support and service, specific to your small business.

Microsoft Certified Professional

CompTIA A+ Qualified

We are based in Herts, UK
Members of the Hertfordshire Chamber of Commerce

Vacancies

Current Vacancy - IT Support Team Leader

In order to provide the best possible support service to our clients, responsibilities to include:

  • Helping to organise the support team and distribute workload
  • Ensuring the help desk is covered at all times between agreed service hours
  • Senior point of contact for all escalated incidents, overseeing through to satisfactory completion
  • Establishing clear team and individual objectives
  • Staff Development and Training
  • Identify support trends, review and eliminate recurring issues
  • Primarily office based in Hoddesdon, with occasional site visits to clients

Experience and Skills

  • An analytical approach to problem solving
  • Minimum 3 years experience of providing IT support in a high profile environment
  • Minimum 1 years experience in a supervisory role
  • Previous experience of delivery of Service Level Agreements
  • Strong understanding and working knowledge of desktop systems (Windows 7, XP and Office all versions)
  • Good understanding and working knowledge of server operating systems (Server 2003, 2008)
  • High level knowledge of networking concepts - TCP/IP, DNS, WINS and DHCP
  • High level knowledge of email system concepts - Microsoft Exchange, SMTP, POP
  • Must be thorough and see projects/tasks through to completion
  • Must be able to remain calm under pressure and stay focused
  • Excellent written and oral communication skills
  • Excellent attention to detail

Starting salary depending on experience. Please email your cv to:

No agencies

Comments from our clients:

"I think (our new web site) looks fantastic.. Thanks again, I am delighted."

"Thanks for all your assistance to date.. I'm greatly relieved that at last I have found someone I can rely upon."

"We are very impressed with the new network, how easy it has made some of our tasks and with the way you installed it .. We will certainly recommend you to others."

"Thanks for doing this so quickly. The new upgrades to our database are working well."