Delivering the Best IT to Your Business

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Support Options and Prices

Overview

We recognise that all companies have many things to consider when deciding upon the level of IT support they need - size of your company, how much budget you have available, complexity of systems, etc. Our most popular options are below - but our service is designed to be flexible and we will always work with you to deliver exactly what you need.

Standard Support Agreement

Calm common sense and expertise

"Many thanks for your support yesterday. I'll admit I was panicking - your calm common sense and expertise saved at least some of the hair I was tearing out."

Vernon Halsey
I.T. Manager
Doncasters Chard

All the following at a flat cost of just £22 + VAT per supported user, per month

  • Support during normal business hours (9-5 Mon-Fri, excluding bank holidays) for the first two hours spent on any request – out of hours support also available on request, on a chargeable basis
  • Server, desktop, laptop and related equipment support for all users, whether site or remotely based
  • An initial hardware and software audit, and production of a central technical document detailing key information required to support you
  • Pro-active monitoring and alerting for all machines – a member of the team is tasked with daily checks and will raise cases to resolve any issues found, often before you’ve noticed a problem
  • Central automated patch management – effectively Windows Updates, but managed centrally by us rather than having to check each machine manually
  • Basic reporting for all your desktops and laptops – detailing installed hardware and software including identification of any changes made, current user of the machine, etc
  • Remote access capability for all devices (by consent if required), including the ability to resolve some issues without disruption while your staff continue to work on the machine
  • Access to our support portal for you to check status of outstanding cases yourself - or ring us at any time for an update

Please note that installation work and additional hours are chargeable at £60 + VAT per hour (20% discount from adhoc). Local site visits are included in the cost, but visits to some locations may incur a surcharge, depending on distance or travel time from our office.

Adhoc Support

Low Priority

Best if you don't want to commit to an agreement and you don't mind waiting a few days on occasion for assistance.

  • Response typically within 2-3 days
  • £75 + VAT per hour

Emergency Response

If you need help as quickly as possible and can't afford to wait - but you also don't want to commit to an agreement.

  • 8 hour response (depending on availability)
  • £120 + VAT per hour

About our pricing

You may be offered prices cheaper than the prices proposed here - but beware of companies who do.

We operate our support agreements at only slightly above break-even - the majority of profit we make being on delivery of solutions, hardware and software. Anyone, therefore, offering a lower price either has lower staff costs (likely by not paying the going rate for quality professional resource) or is operating at a loss - neither of which are sustainable in the long term.

Microsoft certified Small Business Specialist since 2008 Dell registered partner - business servers, desktops, laptops and tablets at a discount Member of the Hertfordshire Chamber of Commerce and local business community since 2000 Microsoft Partner since 2000

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